Thinking about Hitting the Reset Button

BabaYaga · Dec 18, 2016 at 5:28 PM

OSC_Don said: ↑

Just sent this to my dealership....

On August 5th, I placed an order for a 2017 Ford F-150 Raptor with a $2,500 deposit. At the time of the order, I was told to expect delivery between mid-late October. The truck was built on October 27th. I was then told on November 3rd that it was in "auto port," would take about 3 weeks for transportation, and to expect the vehicle no later than Thanksgiving. On November 9th, I was again told to expect it by late November. On November 18th, I expressed concern there may be an issue with the vehicle as it had not shipped to date. I was told there was no issue, only that the plant was backed up and slower than they should be. On November 21st, I was told that the vehicle was at a "graphics shop" and once done it would be shipped. On December 5th, I was told that a "trace" was opened for the vehicle and it should ship "any day." Also that the reason for the hold up was that the U.S. hadn't accepted the EPA ratings on the Raptors. Yesterday, December 6th, I read multiple news articles from Wall Street Journal, Reuters, etc, that the vehicles are being held at the plant due to "glitches with the new 10-speed transmission." This was primarily concerning early build vehicles, such as mine, and had been addressed already for newer builds. Leading me to believe that later build vehicles would be more likely to ship while the earlier ones would need more QA prior to being released.
The misinformation I've received to this date, either intentional or not, is not inspiring confidence in the vehicle. What reassurances will I have that this new vehicle will have the reliability I'm looking for? Would Ford be willing to extend the powertrain warranty for the vehicles currently being held at Dearborn? Do I need to cancel this order and place another one in order to know that I will receive a vehicle that has all potential problems rectified?
Thank you.
Click to expand...

BabaYaga · Dec 18, 2016 at 5:31 PM

OSC_Don said: ↑

Just sent this to my dealership....

On August 5th, I placed an order for a 2017 Ford F-150 Raptor with a $2,500 deposit. At the time of the order, I was told to expect delivery between mid-late October. The truck was built on October 27th. I was then told on November 3rd that it was in "auto port," would take about 3 weeks for transportation, and to expect the vehicle no later than Thanksgiving. On November 9th, I was again told to expect it by late November. On November 18th, I expressed concern there may be an issue with the vehicle as it had not shipped to date. I was told there was no issue, only that the plant was backed up and slower than they should be. On November 21st, I was told that the vehicle was at a "graphics shop" and once done it would be shipped. On December 5th, I was told that a "trace" was opened for the vehicle and it should ship "any day." Also that the reason for the hold up was that the U.S. hadn't accepted the EPA ratings on the Raptors. Yesterday, December 6th, I read multiple news articles from Wall Street Journal, Reuters, etc, that the vehicles are being held at the plant due to "glitches with the new 10-speed transmission." This was primarily concerning early build vehicles, such as mine, and had been addressed already for newer builds. Leading me to believe that later build vehicles would be more likely to ship while the earlier ones would need more QA prior to being released.
The misinformation I've received to this date, either intentional or not, is not inspiring confidence in the vehicle. What reassurances will I have that this new vehicle will have the reliability I'm looking for? Would Ford be willing to extend the powertrain warranty for the vehicles currently being held at Dearborn? Do I need to cancel this order and place another one in order to know that I will receive a vehicle that has all potential problems rectified?
Thank you.
Click to expand...

I recently relocated in august. Went to the local dealer and asked when they're expecting one. Immediately, do you want to deposit? Uh no. I wanna see one first.
Well we're expecting 2 in December. About a month ago checked out a lifted super duty they had. I asked if they had a bunch of deposits for orders. They said they didn't have any and as of then, "we might see one in February."

shelteredraptor · Dec 18, 2016 at 6:00 PM

Well... I ordered on 7-21 and yesterday I finally decided to ask F.C.S. for any info they might have. I got the stock answer- your order is being processed and no further information is available at this time. Mind you my order was placed with a priority 10 and was the #1573 order received by Ford corporate. Go figure...

Raptorenvy · Dec 18, 2016 at 9:01 PM

shelteredraptor said: ↑

Well... I ordered on 7-21 and yesterday I finally decided to ask F.C.S. for any info they might have. I got the stock answer- your order is being processed and no further information is available at this time. Mind you my order was placed with a priority 10 and was the #1573 order received by Ford corporate. Go figure...
Click to expand...

Ford performance currently gives more accurate answers.

FutureOxfordwhiteowner · Dec 19, 2016 at 1:59 AM

shelteredraptor said: ↑

Well... I ordered on 7-21 and yesterday I finally decided to ask F.C.S. for any info they might have. I got the stock answer- your order is being processed and no further information is available at this time. Mind you my order was placed with a priority 10 and was the #1573 order received by Ford corporate. Go figure...
Click to expand...

Same Brother! ordered mine very early at the end of july early august and have yet to get a build!

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